Meet The CVC Team!


The Store Front


Hours of Operations

  • Monday - Friday: 9:00am to 5:00pm
  • Saturday: 12:00pm to 3:00pm
  • Sunday: Closed


Privacy

We use the highest in industry standards of encryption technologies when handling transactions. Whether on the internet or in store transactions we use the most updated systems. SSL Certificates and security is a priority and if you feel something is not correct please call our store number for assistance.

Exchange Policy

Chula Vista Coins & Stamps wants you to be completely satisfied with your purchase. If for any reason you are not pleased with your purchase within 5 business days of delivery, we will exchange it so long as it remains in its original packaging and condition. Return shipping for numismatic products is free of charge to you. To initiate an exchange, simply call a Chula Vista Coins & Stamps customer service representative at 1-619-427-9154.

Return Policy

Chula Vista Coins & Stamps accepts returns on all products within 5 business days of delivery, subject to the following return fees:

  • Bullion products - 10% of purchase price;
  • Non-bullion products - 5% of the purchase price if paid via credit card or PayPal; 5% if paid via other methods.

To be eligible for return, the product must remain in its original packaging and condition. Returns are typically completed within 1-3 business days. Shipping charges are non-refundable. Returns must be requested via telephone at 1-619-427-9154.

Cancellation for Non-Payment

Payment for your order must be postmarked or wired within 1 business day of order confirmation by Chula Vista Coins & Stamps. If payment is not timely received, then Chula Vista Coins & Stamps may cancel your order, and you will be responsible for payment of the following cancellation fee(s):

  • Bullion products - 10% of purchase price
  • Non-bullion products 5% of purchase price

Alternative payment terms must be approved by Chula Vista Coins & Stamps.

Selling To Chula Vista Coins & Stamps

When selling to Chula Vista Coins & Stamps, once your offer is confirmed, the price for your confirmed sale is locked in. You cannot cancel the confirmed sale. You must provide Chula Vista Coins & Stamps with a tracking number for your product shipment within 1 business day of sale confirmation. If the tracking number is not timely received, Chula Vista Coins & Stamps may cancel your order, and you may be responsible for payment of the following cancellation fee(s):

  • Bullion products - 10% of purchase price
  • Non-bullion products 5% of purchase price

Alternative sales terms must be approved by Chula Vista Coins & Stamps.

Default; Rights and Remedies

If at any time you fail to comply with any term of the User Agreement, Chula Vista Coins & Stamps may cancel any of your existing orders. If Chula Vista Coins & Stamps cancels your order for any reason other than non-payment, your exclusive remedy and Chula Vista Coins & Stamps entire liability, if any, for such cancelled order is (1) a refund of the amount that you paid less any cancellation fee incurred or (2) the return of the precious metal products you submitted to Chula Vista Coins & Stamps. Additionally, Chula Vista Coins & Stamps may apply any of your funds in its possession to pay any of your monetary obligations to Chula Vista Coins & Stamps, may offset any monetary obligations that Chula Vista Coins & Stamps has to you against any monetary obligations you have to Chula Vista Coins & Stamps, and may suspend or terminate your account. The suspension or the termination of your account shall not affect your obligations under this User Agreement.

You expressly authorize Chula Vista Coins & Stamps to charge your credit card for all such amounts.

In addition, upon any failure by You to comply with Your obligations to Chula Vista Coins & Stamps, Chula Vista Coins & Stamps shall have all of the rights and the remedies available to Chula Vista Coins & Stamps, whether at law, in equity, or otherwise, including without limitation, rights and remedies under this User Agreement. Without limiting or waiving any of such rights and/or remedies, Chula Vista Coins & Stamps may turn Your account over to a collection agency or a lawyer for collection. No delay or failure on the part of Chula Vista Coins & Stamps in exercising any right or any remedy shall operate as a waiver of such right or such remedy, and any partial exercise of any right or any remedy shall not preclude or constitute a waiver of further exercise of that right or that remedy, or the exercise of any other right or any other remedy.

Security

All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information, including your credit card. If you're still unsure about ordering over the Internet, call 1-619-427-9154, and we'll take your order over the phone.

Tax

Sales tax on your order is calculated according to California Law. Chula Vista Coins & Stamps doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the taxing jurisdiction. We are required to collect tax on any resident who lives in California since this is where we have a retail site. There is no sales tax on orders of Gold, Silver, Platinum or Palladium over $1500 in precious metal sales. State sales tax is on all merchandise sold except precious metals totaling over $1500 in the State of California whether written or not as posted in our retail site. All other states are exempt from sales as each State has their own Tax laws.

Delivery Charges & Timelines

We offer shipping according to weight and USPS guidelines. Most orders will never exceed a flat rate of $9.95. Faster shipping offered and could be purchased on our website.

Order Status

To obtain your order status you must call 1-619-427-9154 or email customer service at customerservice@chulavistacoins.com. If you don't have an account but would like to start one, create an account now.